Public Service Health BPJS Office

The public service is any activity that is carried out by public service providers in an effort to fulfill the needs of the public and the implementation of the provisions of the legislation. In this case, is the organizer of the public service is a government agency. In the 56th public service, government agencies responsible for providing the best service to the community in order to create the well-being of society. The community has the right to get the best service from the Government because the public has provided funds in the form of the payment of taxes, levies, and various other charges.

Organizing the public service performed by the apparatus of Government in various sectors, especially services involving fulfilment of civil rights and basic needs still to be felt not in accordance with the demands and expectations of the community. This can be known among others from the large number of complaints, complaints that are submitted by the public through the mass media or directly to the service unit, both with regard to the systems and procedures of the Ministry still convoluted, the length of time the Ministry, not transparent, less informative, less responsive and less consistent. Complaints user communities public services also often arises because of the way the Ministry received often harass her dignity as citizens. Bureaucratic officials who met the society often presume that they user of public services as clients who need help so it must be subject to the provisions of the bureaucracy and a willingness from officials. The users of the services are rarely treated as citizens of a country that has sovereignty over the ruler or as a customer who can determine the fate of the service provider. Therefore it's not surprising if many people became disillusioned when accessing public services.

Complaints submitted through the mass media, often pose a less good image of the Government apparatus. Given the primary function of Government is to serve the public and the Government needs to continue to strive to improve the quality of public services. One of the efforts to improve the quality of public services, as mandated in the Law number 25 of 2009 about public service, need satisfaction index compiled community as a yardstick to assess the level of quality of service. In addition the Community Satisfaction Index data (IKM) will be the subject of an assessment of the service elements that still need to be improved and become drivers of each unit of service providers to improve the quality of service.

The public service is one of the indicators of whether or not a country is progressing. Countries categorized as developed countries have a quality public service. Therefore, every country is attempting to improve the quality of public services. The public service must be provided by the Government can be classified in two main categories, namely the ministries of public services and basic necessities.

Health care is one of the basic needs of the community, therefore the health is a right for all citizens protected by Law –. As stated in article 28 H RI State CONSTITUTION of 1945 and law No. 23 of 1992 on health, which stipulates that everyone is entitled to health care. Therefore each individual, families and communities are entitled to the protection of his health and State of charge arranged to have met the right healthy living for its people, including for the poor and couldn't afford it.

At the end of 2013, the Government inaugurated a program policy as one of the models of the social security system, in particular in the field of health, the national health Assurance Program (JKN) implemented by governing body the social security health (Health BPJS), which began operation on January 1, 2014 and in accordance with the law No. 24 of 2011 about the BPJS, whereby the Government appointed PT. Askes (Persero) Indonesia as executor BPJS health.

BPJS health is a State-owned enterprise commissioned specifically by the Government to guarantee health care for all the people of Indonesia, especially for civil servants, Retired civil servants, recipient of the TNI\/POLRI, veterans, pioneer of Freedom with his family and other business entities or the common people. Every citizen of Indonesia and foreign nationals who are resident in Indonesia for at least six months must be members of the BPJS JKN's service to have. In accordance with clause 14 of the Bill BPJS. Every company is obliged to register his work as member of the BPJS. While people or families who do not work on the mandatory company and their family members enrolled in the BPJS.

The community's enthusiastic response to health program run by the Government. Heard of it, not a few people who want to immediately register himself at the offices of the Ministry of Health in order to get the BPJS Guarantee national health (JKN). So, requires the Government to anticipate the community membludaknya will register at the Office of service quality with the BPJS.

It's been almost a half year program BPJS enacted, yet still much complaints and grievances submitted by the public through the mass media or directly to the service unit, both concerning the registration procedure or system the BPJS rated complex and lack of preparation in anticipation of the membludaknya people who want to enroll. For that the Government will need to continue to strive to improve the quality of service provided to the community. One way to look at the community's Satisfaction Index data (IKM) which will be the subject of an assessment of the service elements still need to be improved and become drivers of each unit of service providers to improve the quality of service.